Welcome to Gulshan Thai SPA Center. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data when you visit our website (gulshanthaispacenter.com), book our services, or contact us. Please read it carefully.

Who We Are

This Privacy Policy applies to:

Business Name: Gulshan Thai SPA Center

Address: 12/A, Road 55, Gulshan North Avenue, Gulshan 2, Dhaka 1212, Bangladesh

Phone: +880 1336-580867

Email: info@gulshanthaispacenter.com

Website: gulshanthaispacenter.com

We are the data controller responsible for your personal information collected through this website and our spa services.

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide to us:

Contact details— your name, phone number, and email address when you book a session, call us, or contact us via WhatsApp, our website form, or social media.
Booking information— the service you selected, your preferred date and time, and any special requests or health notes you choose to share.
Communications— messages, queries, or feedback you send us via WhatsApp, phone, email, or social media platforms.
Review content— if you leave a Google review or testimonial mentioning our spa.

Information collected automatically:

Device & browser data— IP address, browser type, operating system, and device identifiers when you visit our website.
Usage data— pages visited, time spent on pages, links clicked, and referring URLs.
Cookies— small text files stored on your device to improve website performance and user experience (see Section 5).
Location data— approximate geographic location derived from your IP address.

How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm bookings— scheduling your spa session and sending you confirmation details.
To provide our services— ensuring your appointment is prepared, including any specific preferences or health considerations you have shared.
To communicate with you— responding to enquiries, confirming appointments, sending reminders, and following up after your visit.
To send promotional offers— informing you about special discounts, new services, or seasonal promotions. You can opt out at any time.
To improve our website and services— analysing usage data to understand how visitors use our site and how we can improve it.
To manage reviews and feedback— responding to your reviews and using your feedback to enhance the quality of our spa services.
To comply with legal obligations— fulfilling any legal or regulatory requirements applicable to our business in Bangladesh.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

How We Share Your Information

We do not sell or share your personal data with third parties except in the following limited circumstances:

Service providers— trusted third-party tools that help us operate our website and business, such as website hosting providers, WhatsApp (Meta Platforms), Google (for Maps, Analytics, and Reviews), and email service providers. These parties are only given access to information necessary to perform their functions.
Legal requirements— if required by law, court order, or governmental authority in Bangladesh.
Business transfers— in the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With your consent— for any other purpose with your explicit permission.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Essential cookies— necessary for the website to function correctly. These cannot be disabled.
Analytics cookies— used by Google Analytics to collect anonymous data about how visitors use our site. This helps us understand traffic patterns and improve our content.
Marketing cookies— used by platforms such as Facebook Pixel (if enabled) to measure the effectiveness of our advertising campaigns.
Preference cookies— remember your settings and preferences for future visits.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Our website usesSSL/HTTPS encryptionto protect data transmitted between your browser and our server.
Access to personal information is restricted to authorised staff only, on a need-to-know basis.
We regularly review our information collection, storage, and processing practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:

Booking records— retained for up to 2 years after your last visit for service continuity and legal purposes.
Communication records— WhatsApp and email conversations are retained for up to 1 year.
Marketing preferences— retained until you opt out or request deletion.
Website analytics data— retained as per Google Analytics default settings (26 months).

When your data is no longer required, we will securely delete or anonymise it.

Your Rights

You have the following rights regarding your personal information held by Gulshan Thai SPA Center:

Right to access— you may request a copy of the personal data we hold about you.
Right to correction— you may ask us to correct inaccurate or incomplete data.
Right to deletion— you may request that we delete your personal data, subject to any legal obligations we have to retain it.
Right to withdraw consent— where we rely on your consent to process your data (e.g. for marketing messages), you may withdraw consent at any time.
Right to object— you may object to us processing your data for direct marketing purposes.
Right to data portability— you may request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@gulshanthaispacenter.com or call +880 1336-580867. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites, including Google Maps, Facebook, Instagram, LinkedIn, and WhatsApp. These websites have their own privacy policies, and we have no control over their content or practices.

We are not responsible for the privacy practices or the content of any third-party websites. We encourage you to read the privacy policies of any external sites you visit.

Children’s Privacy

Our spa services and website are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@gulshanthaispacenter.com and we will delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.